Talk Through Your Health Concern — Without Leaving Home
A health concern does not always need an immediate trip to a clinic. Sometimes you need the chance to speak with a doctor, explain what has changed and understand what to do next.
Our online GP consultation service is designed for appropriate non-emergency concerns where a video consultation may provide a useful starting point.
During your appointment, the clinician can review your symptoms, ask relevant questions and consider your medical history. Depending on the situation, you may receive advice, a treatment plan, follow-up recommendations or guidance to seek in-person care.
An online consultation is not about promising a particular outcome. It is about making sure a qualified clinician has the opportunity to assess your situation first. When you are ready, you can book your appointment.
You can also learn more about online GP care.
What Can You Discuss With an Online GP?
People use GP consultations for many different everyday health concerns. Whether an online appointment is appropriate depends on your symptoms and clinical circumstances.
You may wish to discuss:
- Cold, flu-like or other mild symptoms
- Fever and general unwellness
- Coughs and throat concerns
- Headaches
- Digestive concerns
- Mild infections or recurring symptoms
- Medication questions
- Ongoing symptoms that need clinical review
- General health concerns
- Questions about what type of care you may need next
A clinician may also recommend a different service where that is more appropriate.
One Appointment. A Clearer Next Step.
The purpose of a good GP consultation is not simply to finish a video call quickly.
Your clinician may need to understand:
What is happening now?
Describe your symptoms in your own words, including when they started and whether they are improving, worsening or changing.
What is relevant from your medical history?
Previous conditions, current medications and allergies can all matter.
What have you already tried?
Simple details about previous treatment or self-care may help the clinician understand the situation more clearly.
What happens next?
After considering the information available, the clinician may discuss appropriate next steps.
Those next steps may include:
- Self-care advice
- Monitoring symptoms
- Further follow-up
- Medication review
- A prescription where clinically appropriate
- Referral to another suitable service
- An in-person medical assessment
- Urgent care where necessary
How the Online GP Consultation Works
1. Choose your country
Start by selecting the country relevant to your booking.
You can view supported countries here.
2. Select GP Consultation
Choose the GP consultation service and review the available booking options.
3. Complete your booking information
Provide the information requested during the booking process. Accurate information helps support a safer and more useful consultation.
You may be asked about:
- Your symptoms
- Relevant medical history
- Current medications
- Known allergies
- Other information relevant to your appointment
4. Join your video consultation
At your scheduled appointment time, join the consultation from a private location with a stable internet connection.
5. Discuss the next step with your clinician
Your clinician will explain the outcome of the consultation and what may be appropriate next.
Where clinically appropriate, this may include further treatment guidance, follow-up or other healthcare recommendations.
When an Online GP Consultation May Be a Good Starting Point
Online GP care may be useful when you:
- Have a non-urgent health concern
- Want to discuss symptoms with a clinician
- Need guidance about what to do next
- Want a medication review
- Need to discuss an existing health concern
- Are travelling or living away from your usual doctor
- Prefer the convenience of a scheduled video appointment
It can also be useful for patients who want to discuss a concern before deciding whether an in-person appointment may be needed.
When Video Consultation Is Not Enough
One of the most important parts of responsible online healthcare is knowing its limits.
A clinician may decide that your symptoms cannot be safely assessed through video alone.
You may need an in-person assessment when a physical examination, diagnostic testing or immediate treatment is necessary.
Do not book an online GP consultation for a medical emergency.
Seek immediate emergency care for potentially life-threatening symptoms, including:
- Chest pain
- Signs of a stroke
- Severe breathing difficulty
- Severe bleeding
- Loss of consciousness
- Serious injury
- Severe allergic reactions
- Other symptoms requiring immediate emergency assessment
Contact your local emergency services, such as 112 where applicable, or go to the nearest emergency department.
Prescriptions: Clinical Decision First
Patients sometimes book a GP consultation because they want to discuss a medication or prescription renewal.
A prescription may be considered when a clinician determines that it is safe, appropriate and legally permitted based on the consultation and available clinical information.
A booking does not guarantee that a prescription will be issued.
Pharmacy and local regulatory requirements may also apply.
For prescription-related consultations, learn more about prescription renewal.
Medical Certificates and Sick Notes
If you need to discuss a sick note or medical documentation, the clinician must first carry out an appropriate assessment.
Documentation is not automatically provided because a patient has booked an appointment.
Whether a certificate or sick note can be issued depends on clinical judgement and the relevant requirements.
Learn more about the sick note service.
Need More Specialised Care?
A GP consultation is often a useful starting point, but some concerns may be better suited to a specific healthcare pathway.
Mental Health
For appropriate mental health consultations: online mental health consultation.
Dermatology
For suitable skin-related concerns: online dermatology consultation.
Women's Health
Explore relevant women's health consultation pathways.
Men's Health
Explore relevant men's health consultation pathways.
Pediatrics
For suitable non-urgent children's health concerns: online paediatric consultation.
Prepare for Your GP Appointment
You do not need to prepare a perfect medical presentation. Simply be ready to explain what is happening as clearly and honestly as possible.
Before your appointment, it can help to have:
- A private and quiet place
- A charged device
- A reliable internet connection
- A list of your medications
- Information about known allergies
- Relevant previous medical information
- Notes about when your symptoms began
If your symptoms change significantly before the consultation, reassess whether you need more urgent medical care.
Who Will I Speak With?
Patients should feel comfortable knowing more about the people involved in their healthcare journey.
You can learn more about the clinicians available through Health Clino here: Meet our doctors.
You can also learn more about Health Clino.
Online GP Consultations for Patients Across Europe
Health Clino supports patients across multiple countries, subject to service availability and relevant clinical requirements.
Country-specific information can help you understand how the service is presented for your location.
Patients can also find country-specific online doctor information for locations including:
Availability and healthcare requirements may vary by location.
Book Your Online GP Consultation
Start by selecting your country and appointment options.
Explain your concern honestly, attend your consultation in a private setting and discuss the next appropriate step with your clinician. You can book your appointment online.
Need Help Before Booking?
If you have questions about the platform or booking process, visit our Frequently Asked Questions.